Installment payment method:
In that case, the due date for installment payment is on the last date of the month, for example: if it is due on the 31st, the payment must be made on the 30th in April.
Things that must be considered:
Please make an installment payment maximum 3 (three) days before the due date to avoid late fees.
Installment Due Date is the maximum date customer can make installment payment without being subject to fines
TAF cannot provide proof of installment payment. A validated ATM receipt or other validated payment documents is proof of payment that you can use. You can download the Installment Table in the Flex apps under the MY ACCOUNT menu.
It is recommended for you to make installment payments that are due on national holidays (including Saturday and Sunday) on working days prior to the due date to avoid late fees.
Please be noted that each installment payment method takes time to be recorded by TAF:
You can look at the BILLING menu in the FLEX apps or see the information on the Financing Agreement document or contact TAF Contact Center.
The amount of fine can be seen in the Financing Agreement document. If the fine is listed as 0.4%, the calculation of the installment fine is as follows: 0.4% x installment size x number of days late, plus late administration fee.
The late installment penalty will be debited together with the installment.
Report your claim immediately to the insurance company call center (max 2 x 24 hours). You can see the call center number on your insurance policy.
There are 2 (two) types of Vehicle Insurance:
Damage/loss due to collisions, impacts, overturning, slipping, malicious acts, theft, fire and losses due to ship crossing under the Director General of Land Transportation.
You or your heir can contact TAF Contact Center or come directly to the nearest TAF Branch Office.
Customer's original KTP / KITAS / KITAP which is still valid and has a signature.
Customers can make a booking for BPKB retrieval in the BPKB RETRIEVAL menu on the Flex apps or contact TAF Contact Center.
The customer pays the agreed amount of money plus the penalty calculated from the remaining principal of the loan: (i) 7% (seven percent) if repayment is made within 1 year from the date of the Financing Agreement or (ii) in the amount of 5 % (five percent) if repayment is made more than 1 year after the date of the Financing Agreement. This fee is added with current interest, late administration fees, late fees, towing fees for vehicles and accelerated payment administration fees, as well as other outstanding fees.
How to administer STNK tax through TAF Branch Offices:
Customer provides the original KTP / KITAS / KITAP with the same name as stated on the valid and signed STNK as well as the original STNK along with the tax fee
How to administer STNK Tax personally:
Customer asks for a copy of the BPKB and TAF cover letter through the Flex apps or TAF Contact Center
You can track the status of your application via the Flex apps on MY ACCOUNT> APPLICATIONS menu
Dokumen Persyaratan Pengajuan Kredit Kendaraan Baru (Perorangan) Dokumen Wajib
Requirements for submitting Siap Dana loan documents (individual)
In accordance with the applicable OJK regulations, for transaction security and for smooth communication, you must immediately update your personal and occupation data if there is a change via Flex apps on the PROFILE menu or contact TAF Contact Center or visit the nearest TAF Branch Office.
E-Statement is an installment payment record in the form of a digital copy (soft copy) which will be sent to your registered email address at TAF.
You can register your email via TAF Contact Center
If you do not receive an email in your inbox, please check the SPAM / JUNK MAIL folder you are currently using. If you do not receive an email in the SPAM / JUNK MAIL folder, you can contact TAF Contact Center.
TAF Contact Center:
WhatsApp TAF 0895 80 1500 550
Customers can file a complaint at TAF Contact Center or the nearest TAF Branch Office.